Help
Access our industry leading customer service both online and offline.
Support Topics
Common questions
Here are some questions our team are often asked.
Yes, our standard Saturday delivery is £42.
If you can supply a delivery contact name and phone number, our courier will automatically receive a tracking number and delivery updates on the day.
Goods can be collected Monday - Friday, 7am - 4pm, from our two trade counters located in Kent and Newry, Northern Ireland.
Anyone is free to place an order on our website. You don't have to have an account or even a business.
Just select your goods and checkout as a guest customer.
Want to keep track of the orders you've placed? Create an account with us.
If you already have an account, click here to see how to connect it online
Yes, most orders are delivered by DPD, who offer delivery tracking via their app.
With the DPD app, you can track your order - whether you are in the office or on-site.
Tracking your order using the app saves you time by streamlining the process and removing the need to check on the progress of the delivery over the phone.
You can also track your orders online in your account area - look for the status column against the list of orders on your dashboard.
Yes, your company will first need to nominate an admin for your account.
The admin will need to set up an online account by completing a short form here. Once received we will connect the online account with your credit account.
Product questions
Here are some product-related questions our team are often asked.
Datasheets for all our products can be found under the 'Downloads' tab on the individual product pages. You can also download all of the datasheets for an order by logging into your account and selecting the 'Download all Datasheets' option.
For enquiries about product information on previously sold or discontinued items, contact Customer Services at [email protected] or 01732 882 387
Under each product image on the product page, you will find the logos of any certifications the product holds. Any related documentation can be found under the 'Downloads' tab of the page. A list of all the awarding bodies we work with can be found on our 'Certifications' page.
If a product has CAD images, then these can be found on the product page under the 'Downloads' tab. If you can't find the image you need then please contact our Customer Services team.
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When you know what you want, but need a quick quote before buying.
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Chat online with a Fixfast specialist - who can help with product suggestions or general queries. Click on the Blue chat bubble at the bottom left corner of the screen to start a chat.
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For general enquiries and to place orders, when you can't find what you need online
Call us
Our specialists are here to help you with product selection - or queries with your orders or account